At Padura, we are dedicated to offering our customers a transparent, dependable, and clear shipping process. We handle and ship every order carefully to make sure your items reach you securely and promptly.

1. Shipping Destination & Cost

• Shipping Destination: We currently provide shipping exclusively within the United States.
• Shipping Cost: We gladly offer Free Shipping on all orders delivered within the United States.
• No Hidden Fees: You will not encounter any hidden charges or extra shipping fees at checkout. All product prices on our store are processed in US Dollars ($).

2. Delivery Timeline

To ensure complete clarity regarding when your order will arrive, please review our delivery schedule:

• Order Cut-off Time: 5:00 PM (EST). Orders placed after this time or on non-business days will be processed the following business day.
• Processing/Handling Time: 1 to 2 business days (Monday – Friday) .
• Shipping/Transit Time: 3 to 5 business days (Monday – Friday) .
• Total Estimated Delivery Time: 4 to 7 business days.

3. Shipping Methods & Tracking

• Carriers: We utilize trusted delivery partners, specifically DHL and FedEx, to guarantee prompt and secure shipments.
• Order Tracking: Yes, every shipped order includes a tracking number. As soon as your package is dispatched, you will get a confirmation email with tracking details to follow your shipment’s journey.

4. Duties and Taxes

For our customers ordering within the United States, there are absolutely no extra duties or taxes charged upon delivery. The amount shown during checkout is your final cost.

5. Order Cancellations

If you need to cancel a purchase, please reach out to us within 24 Hours of placing your order. Once the initial processing is finished and the package has been handed over to the carrier, we cannot cancel the shipment.

6. Lost or Delayed Packages

In the uncommon situation where a package takes significantly longer than our estimated delivery timeframe, please contact our support team. We will directly coordinate with the shipping carrier to track down your order and fix the issue promptly.

7. Business Information

If you require any further clarification about your shipment, feel free to contact our customer service team:

Business Information

• Business Name: Padura
• Phone Number: +1 (212) 924-0134
• Email: support@padura.store
• Physical Address: 315 W 4th St, New York, NY 10014, USA
• Business Days: Monday – Friday
• Support Hours: 9:00 AM – 5:00 PM (EST)
• Time Zone: (GMT-05:00) Eastern Standard Time (New York)
• Response Time: We are committed to responding to all inquiries within 24 Hours.