Frequently Asked Questions (FAQs)

Welcome to the Padura FAQ page! We have compiled a list of common questions to help you find quick answers regarding our products and services. If you need further assistance, please do not hesitate to contact our dedicated customer support team.

Ordering & Products

Q1. What types of products do you sell?

We specialize in high-quality Mouse Pads designed for professional and everyday use.

Q2. How do I place an order?

Simply browse our online store, select your desired Mouse Pad, add it to your cart, and proceed to checkout. You can securely complete your purchase using PayPal or Venmo.

Q3. Can I cancel or change my order?

Yes, if you need to cancel your order, please contact us within 24 Hours of placing it. Once the order has been processed and shipped, we are unable to make any changes or cancellations.

Shipping & Delivery

Q4. Do you offer free shipping?

Yes! We are proud to offer Free Shipping on all orders delivered within the United States.

Q5. Where do you ship?

We currently ship exclusively within the United States. Orders intended for delivery outside the US will not be processed at this time.

Q6. How long will it take to receive my order?

Our estimated delivery timeline consists of two stages:

• Order Cut-off Time: 5:00 PM (EST).
• Processing Time: 1 to 2 business days (Monday – Friday).
• Shipping Time: 3 to 5 business days (Monday – Friday).
• Total Estimated Delivery: 4 to 7 business days.

Q7. Will I receive a tracking number?

Absolutely. Once your order has been dispatched, you will receive a confirmation email containing your tracking number to monitor your package’s progress. We partner with reliable carriers like DHL and FedEx.

Returns & Refunds

Q8. What is your return policy?

We offer a 30-day return window from the date you receive your item. We accept returns for both defective and non-defective products. To be eligible, the item must be in the same condition that you received it.

Q9. Who pays for return shipping?

The return shipping cost is the customer’s responsibility for all return requests.

Q10. Do you charge any restocking fees?

No, we value transparency with our customers. We charge a $0 Restocking Fee on all returns.

Q11. How long does it take to process a refund?

Once we receive and inspect your return, approved refunds will be processed back to your original payment method within 7 Business Days.

Payment & Security

Q12. What payment methods do you accept?

We currently accept secure payments through PayPal and Venmo. All transactions are processed in US Dollars ($).

Q13. Is my payment information secure?

Yes, your security is our top priority. All transactions are encrypted and processed through our trusted third-party payment providers (PayPal and Venmo). We do not store your full payment information on our servers.

Need More Help?

If you have any other questions, our support team is ready to assist you:

Business Information

• Business Name: Padura
• Phone Number: +1 (212) 924-0134
• Email: support@padura.store
• Physical Address: 315 W 4th St, New York, NY 10014, USA
• Business Days: Monday – Friday
• Support Hours: 9:00 AM – 5:00 PM (EST)
• Time Zone: (GMT-05:00) Eastern Standard Time (New York)
• Response Time: We are committed to responding to all inquiries within 24 Hours.