At Padura, we take great pride in providing premium-quality Mouse Pads designed for both comfort and precision. Your satisfaction remains our top priority. If you are not entirely satisfied with your purchase, we offer a clear and straightforward return and refund process to assist you.

1. Return Window

• 30-Day Policy: We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
• Expiration: If 30 days have passed since your delivery, unfortunately, we cannot offer a refund or exchange.
  • Returns: Yes, we accept returns for defective and non-defective products
  • Return Window: 30 Days

2. Eligibility & Product Condition

To qualify for a successful return, your product must meet the following criteria:

• Product Condition: The item must be New, unused, unworn, and in the same condition that you received it.
• Packaging: It must be in its original packaging with all tags, accessories, and inserts included.
• Proof of Purchase: A receipt or order confirmation is required for all returns.

3. Return Shipping Costs

We believe in clear and fair shipping policies for our customers:

• Defective, Damaged, or Incorrect Items: If you receive a damaged, defective, or wrong product, Padura will cover the return shipping cost. We will provide a prepaid return label via email.
• Customer Remorse (Change of Mind): If you wish to return an item because you changed your mind, ordered the wrong size/color, or the product does not meet your personal preference, the customer is fully responsible for arranging the return label and paying all return shipping costs. Shipping costs are non-refundable.
• Return label: Customer’s responsibility 

4. Restocking Fees

• No Hidden Fees: To provide the best experience for our customers, we do NOT charge any restocking fees on returns.
• Restocking Fee: $0.

5. How to Start a Return

To initiate a return, please follow these steps:

• Return method: By mail
• Step 1 — Contact Us: Email us at support@padura.store with your Order Number and the reason for the return. For damaged items, please attach clear photos.
• Step 2 — Receive Instructions: Our support team will review your request and respond within 24 hours with specific return instructions.
• Step 3 — Ship the Item: Pack the item securely in its original packaging and ship it to our official return address: 315 W 4th St, New York, NY 10014, USA

6. Refunds & Processing Time

• Inspection: Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
• Payment Method: Approved refunds will be automatically applied to your original payment method, either PayPal or Venmo.
• Processing Time: Refunds are officially processed within 7 business days after approval.
• Currency: All refund transactions are issued in US Dollars ($).

7. Exchanges & Cancellations

• Exchanges: We do accept exchanges for our products. To ensure you get what you want, return the original item, and once the return is accepted, make a separate purchase for the new item.
• Cancellations:  If you change your mind, you may request a cancellation within 24 hours of placing your order.

8. Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made products.
• Final sale items (if marked at purchase).
• Items showing signs of use or damage caused by the customer.

8. Business Information

If you have any questions regarding our refund policy, please reach out to our team:

• Business Name: Padura
• Phone Number: +1 (212) 924-0134
• Email: support@padura.store
• Physical Address: 315 W 4th St, New York, NY 10014, USA
• Business Days: Monday – Friday
• Support Hours: 9:00 AM – 5:00 PM (EST)
• Time Zone: (GMT-05:00) Eastern Standard Time (New York)
• Response Time: We are committed to responding to all inquiries within 24 Hours.